|
Accounts/Upgrades |
| Q: |
How long does it take to have my account setup? |
| A: |
Your hosting account will be setup within one to two
business days. Some delay may be needed if
additional information is needed from you.
|
| Q: |
What details do you require in order to setup my
hosting account? |
| A: |
We will require that you email us the domain name
you wish for us to host. Then you will need to set
up your DNS record to point to us. See the support
article for more details.
|
| Q: |
Can I upgrade my account after I have ordered? |
| A: |
You may easily upgrade any feature of your account
by contacting us by stating your request.
The upgradeable features and the rates may be
found here.
|
|
|
Features |
| Q: |
What features are available within the Plesk
Control Panel? |
| A: |
Plesk provides many comprehensive features
including:
- Database management, allowing you
complete control of your MySQL and Microsoft SQL
databases, using phpMyAdmin and the Microsoft
equivalent.
- Online File Manager. which allows you to
upload single files, or multiple files inside a
zipped archive which it extracts automatically. The
File Manager also allows you to change file
permissions, rename files, and copy/move files.
- Hotlink protection, you may specify which
file-types should have protection and which external
domains may link to your files.
- ODBC DSN controls, allowing you to create
and manage ODBC entries.
- Back Up/Restore functions, allowing you
to save "snap-shots" of your web site.
- Protected URLs, allowing you to restrict
access to parts of your site.
- Mailbox management, allowing you to
create mail boxes and direct access to Horde web
mail.
- Web Users and FTP Account management,
allowing you to create sub-accounts and additional
FTP logins.
- And more...
|
| Q: |
What ASP Components do you support, and may I install my own? |
| A: |
We currently support Persits ASPJpeg and ASPUpload. Both work
with both ASP and ASP.NET. If you wish to use any other
component, then we have some strict guidelines. Due to security
reasons we will not install any independent or less-known component.
We will also require you to prove that you own the license of said
component.
|
| Q: |
What scripting and database platforms do you support? |
| A: |
Depending on your plan you may use ASP, ASP.NET, PHP 4.x or 5.x, and
CGI/Perl; and Microsoft SQL 2005 and MySQL databases are available.
|
|
|
Billing and Payments |
| Q: |
What happens if I exceed my maximum quotas, such as my web space
or monthly transfer? |
| A: |
Our system will automatically email you a notification that you are
reaching your limits. At which point you should consider upgrading
your account. If you do in fact go over you will be charged the
overage rates found here.
|
| Q: |
How often do I need to pay, and what happens once my account
expires? |
| A: |
You may pay on a monthly basis, or pay for any amount of months up
to a year in advance. Once your account is nearing expiration you
will have an option to pay for additional months. If you fail to
pay for additional months your hosting account will be automatically
disabled on the 15th of the following unpaid month. To
avoid interruption payments should be received before the 1st
of the following unpaid month.
|
| Q: |
What are your subscription contract terms? |
| A: |
You must pay for hosting time in-advance. You pay for just a
month, or pay for as many months up to a year. Your minimum
payment must be one month; and you must pay for complete months.
|
| Q: |
How do refunds work and when will they be granted? |
| A: |
The first month of hosting service you order from us may be canceled
and refunded within the first 30 days (as outlined in our 30 day money
back guarantee). However, if we terminate your service because of
any violations outlined in our Terms of Use, no refund will be granted.
If you are no longer interested in our services or we are no longer
able to provide you with our hosting services, then we will refund you
only complete months that you have not yet used. In other words we will
not refund the current month's service, but we will refund your money
for months you paid in advanced.
If you break any terms of our service and your account is terminated,
then refunds may not be granted. This means if we terminate your account
you will lose any money you have paid to our services to help cover the
damages you have caused.
|
|
|
 |
|
 |
| |
| About Our Hosting |
|
» |
|
» |
| »
|
|
» |
|
» |
|
|
|
 |
|
 |
|
|
|
|
| |
| Additional Services |
| » |
| » |
| » |
|
|
|
|
|
|
|
|
